This Privacy
Policy (this “Policy”) relates to the personal information that you submit when
you access and use our App and other information we automatically collect when
you access the App. This Policy explains all activities regarding your
information, including but not limited to how we collect, use, disclose, and
secure it and the rights available to you.
You are
required to read, understand, and agree to how we process (collection, use,
disclosure, security, etc.) your information in this Policy. You are also
required to read our Terms and Conditions and print a copy each for future
reference. By your use of the App and your submission of the requested personal
information, you hereby agree to how we process your information as described
in this Policy. if you do not agree, you should not submit information.
2.1 We collect information from and
about users of our App:
·
Directly
from you when you provide it to us.
·
Automatically
when you use the App.
2.2 We do not collect special categories
of personal data such as information relating to or about the below or
information about criminal records.
·
Health
·
Racial
or ethnic origin
·
Political
opinions
·
Membership
of a political association, professional or trade association
·
Membership
of a trade union
·
Religious
beliefs or affiliations
·
Philosophical
beliefs
·
Sexual
orientation or practices
·
Biometric
information
2.3 Information that you provide to us
(“personal information”) when you register to use our App may include:
·
First
Name, Last Name;
·
Email
Address;
·
Telephone
number; and
·
Banking
information, credit card, and debit card number
2.4 This information may also include:
·
Information
that you provide by registering on the App such as first name, last name, email
address, telephone number and address (“Contact Information”). This includes
information provided at the time of registering to use the App and requesting
further services.
·
Information
you provide to us when you complete user surveys or surveys for research
purposes such as your Contact Information.
·
Information
you provide to us when you report a problem with the App such as your first
name, last name and email address.
·
Records
and copies of your correspondence (including e-mail addresses and phone
numbers), if you contact us.
·
Details
of transactions you carry out through the App when you make payment to Laundry2Run.
·
Your
correspondence within the App with other users (your username and location).
Any information collected by us is for a purpose in relation
to your use of our App, including for providing the services, processing, and
delivering your orders.
·
Provide Services to you: We collect information to send you email about your
registration, perform tasks required to complete a transaction, provide
customer support, or provide other types of customer relationship management
and fulfillment. We may also use your information to optimize or improve our
Services and operations, for example, training and quality assurance.
·
Fulfilling legal and compliance obligations: We collect information to fulfill
our legal obligations. Examples of this may include satisfying regulatory
screening requirements in connection with entity formations, responding to
subpoenas and other legal requests for information, and maintaining records as
required in our role as Registered Agent. We may also collect information to
detect fraud or other suspicious activity.
·
Analytics:
We collect information for use in performing various types of analytics. For
example, we use the information to analyze how visitors interact with our App,
where visitors to our App arrive from and exit to, pages visited, links
clicked, text entered and mouse movements to understand site usage, to detect
fraud and potential threats and improve our services.
·
To communicate with you: We collect your email address and phone number to (i)
contact you regarding your use of our App, (ii) respond to your questions,
complaints, and queries, and (iii) send you updates regarding our services or
this Policy and other agreements;
·
For other purposes through your consent: We may also process your information
for some other reasons which your consent will be sought before we process such
information. You may also withdraw your consent at any time.
Third-party
Information Collection
1.
When
you use the App, certain third parties may use automatic information collection
technologies to collect information about you or your device. These third
parties may include:
·
Advertisers,
ad networks and ad servers.
·
Analytics
companies.
·
Your
mobile device manufacturer.
·
Your
mobile service provider.
2.
These
third parties may use tracking technologies to collect information about you
when you use the App. The information they collect may be associated with your
personal information or they may collect information, including personal
information, about your online activities over time and across different Apps, Apps
and other online services or Apps. They may use this information to provide you
with interest-based (behavioral) advertising or other targeted content.
3.
We
do not control these third parties’ tracking technologies or how they may be
used. If you have any questions about an advertisement or other targeted
content, you should contact the responsible provider directly.
4.
For
information about how you can opt out of receiving targeted advertising from
many providers.
4.1 Automatic Information Collection and
Tracking.
When you
access and use the App, it may use technology to automatically collect:
·
Usage Details. When you access and use the App, we may automatically collect certain
details of your access to and use of the App, including traffic data, location
data, logs and other communication data and the resources that you access and
use on or through the App.
4.2 If you do not want us to collect
this information, please do not create an account with us.
4.3 We may also use these technologies
to collect information about your activities over time and across third-party Apps,
Apps or other online services (behavioral tracking).
4.4 Information Collection and Tracking
Technologies.
The
technologies we use for automatic information collection may include:
·
Cookies (or mobile cookies). A cookie is a small file placed on your smartphone or
device. It may be possible to refuse to accept mobile cookies by activating the
setting on your browser. However, if you select this setting you may be unable
to access certain parts of our App.
The cookies we use include “analytical” cookies. They allow us to
recognize and count the number of visitors and to see how visitors move around
the App when they are using it. This helps us to improve the way our App works,
for example, by ensuring that users are finding what they are looking for
easily.
These cookies are used to collect information about how visitors use our App.
We use the information to compile reports on general user traffic, conversion
statistics and to help us improve the site. The cookies collect information
anonymously.
Please note that our advertisers may also use cookies, over which we have no control.
·
Web Beacons. Pages of the App and our e-mails may contain small
electronic files known as web beacons (also referred to as clear gifs, pixel
tags and single-pixel gifs) that permit the Company, for example, to count
users who have visited those pages or opened an e-mail and for other related App
statistics (for example, recording the popularity of certain App content and
verifying system and server integrity).
·
Third Party Cookies.
The App may link to other Apps owned and operated by certain trusted
third parties (for example Facebook) who, for example, collect data that helps
us to track conversions from Facebook ads. These other third-party Apps may
also use cookies or similar technologies in accordance with their own separate
polices. Please note that our advertisers may also use cookies, over which we
have no control. For privacy information
relating to these other third-party Apps, please consult their policies as Appropriate.
4.5 Third
Party Software/Services
We use the
following third-party software/services to collect and process your personal
data for the following reasons:
·
Stripe
– We use Stripe as a payment processing merchant to receive payment from our
user for services provided through the App
5.1
Lawful Bases for Processing under the GDPR
What are the
lawful bases for processing personal data? The lawful bases for processing are
set out in Article 6 of the GDPR. At
least one of these must apply whenever we process personal data. We mainly use
consent, contract, legal obligations and legitimate interests as the bases to
process your personal data in accordance with this privacy policy.
·
Consent: the individual has given clear consent for us to process
their personal data for a specific purpose.
·
Contract: the processing is necessary for a contract we have with the
individual, or because they have asked us to take specific steps before
entering into a contract.
·
Legal obligation: the processing is necessary for us to comply with the
law (not including contractual obligations).
·
Legitimate interests: the processing is necessary for our
legitimate interests or the legitimate interests of a third party unless there
is a good reason to protect the individual’s personal data which overrides
those legitimate interests.
5.2 We use information that we collect
about you or that you provide to us, including any personal information, to:
·
To
set up and operate your Laundry2Run account (such processing is necessary for
the performance of our contract with you).
·
To
verify your identity and carry out security checks in order to set up your
account (such processing is necessary for the performance of our contract with
you and necessary for us to comply with a legal obligation).
·
Provide
you with the App and its contents, and any other information, products or
services that you request from us (such processing is necessary for the
performance of our contract with you).
·
Give
you notices about your account, the account you create (such processing is necessary
for the performance of our contract with you and necessary for us to comply
with a legal obligation).
·
Ensure
that content from our App is presented in the most effective manner for you and
for your computer or device for accessing the App (such processing is necessary
for the performance of our contract with you).
·
Carry
out our obligations and enforce our rights arising from any contracts entered
into between you and us, including for billing and collection (such processing
is necessary for our legitimate interests).
·
To
manage your account, including processing payments and providing notifications,
should this service be introduced within the App (such processing is necessary
for the performance of our contract with you and is necessary for our legitimate
interests (to process payments).
5.3 The usage information we collect
helps us to improve our App and to deliver a better and more personalized
experience by enabling us to:
·
Estimate
our audience size and usage patterns (such processing is necessary for our
legitimate interests (for running our services and to study how users use our App).
·
Store
information about your preferences, allowing us to customize our App according
to your individual interests (such processing is necessary for our legitimate
interests (for running our services).
·
Speed
up your searches (such processing is necessary for our legitimate interests
(for running our services).
·
Recognize
you when you use the App (such processing is necessary for the performance of
our contract).
·
To
provide us with information about how the App is running or whether there are
any faults or issues with our products and services (such processing is
necessary for our legitimate interests (for us to deliver a better service to
you).
5.4 We may also use your information to
contact you about news, offers, notifications, surveys, information, goods and
services that we think may be of interest to you (such processing is done with
your consent and is necessary for our legitimate interests (to develop our
products/services and grow our business)). We give you the option to consent to
such emails when you sign up for the App. If you do not want us to use your
information in this way, please do not consent.
You may adjust your user preferences in your account profile.
5.5 We have implemented reasonable
measures designed to secure your personal information from accidental loss and
from unauthorized access, use, alteration and disclosure.
5.6 The safety and security of your
information also depends on you. Where we have given you (or where you have
chosen) a password for access to certain parts of our App, you are responsible
for keeping this password confidential. We ask you not to share your password
with anyone. We urge you to be careful about giving out information in public
areas of the App like message boards. The information you share in public areas
may be viewed by any user of the App.
5.7 Unfortunately, the transmission of
information via the internet and mobile platforms is not completely secure.
Although we do our best to protect your personal information, we cannot
guarantee the security of your personal information transmitted through our App.
Any transmission of personal information is at your own risk. We are not
responsible for circumvention of any privacy settings or security measures we
provide.
5.8 If you suspect that there has been a
breach of the security of your data you should contact us at: ledlum@outlook.com
and include details of:
·
the
nature of the breach;
·
the
date of the breach; and
·
the
full circumstances of the breach.
1.9 On notification of such a breach we
will investigate the matter and, where appropriate and required by law, notify
the relevant Data Protection Regulator.
Some of the Laundry2Run
features may access and collect your current location data, including GPS
coordinates or other similar information regarding the location of your device.
Some features of Laundry2Run may not function properly if use of location data
is blocked or disabled.
You
acknowledge that Provider may collect and use technical data, including but not
limited to information about your mobile device and system, Internet connection
or your use of Laundry2Run application. The purpose of the collection of
technical data is to ensure quality, increase your comfort and further analyze
and develop Laundry2Run and related services.
Technical
data is anonymous and stored separately from the Personal Data, therefore it
cannot be linked back to you in any way in order to identify you.
Laundry2Run does
not sell or share your personal information to third parties but may share your
information if need arises such as the following:
·
To
a buyer or other successor in the event of a merger, divestiture,
restructuring, reorganization, dissolution or other sale or transfer of some or
all of the Company’s assets, whether as a going concern or as part of
bankruptcy, liquidation or similar proceeding, in which personal information
held by the Company about our App users is among the assets transferred.
·
For
any other purpose disclosed by us when you provide the information.
·
For
the purposes of academic research.
·
For
any other purpose with your consent.
·
To
comply with any court order, law or legal process, including to respond to any
government or regulatory request.
·
To
enforce our rights arising from any contracts entered into between you and us.
If we
believe disclosure is necessary or appropriate to protect the rights, property,
or safety of the Company, our customers or others. This includes exchanging
information with other companies and organizations for the purposes of fraud
protection and credit risk reduction.
You can unsubscribe from our marketing email list at any time
by clicking on the unsubscribe link in the emails that we send or by contacting
us using the details provided below. You will then be removed from the marketing
email list – however, we will still need to send you service-related emails
that are necessary for the administration and use of your account
·
You
can review and change your personal information by logging into the App and
visiting your account settings page.
·
You
may also send us an e-mail at ledlum@outlook.com to request access to, correct or
delete any personal information free of charge that you have provided to us. We
cannot delete your personal information except by also deleting your user
account.
·
We
will respond to a request to access, correct or delete any data within 30 days
of the date we receive the request.
·
We
may not accommodate a request to change information if we believe the change
would violate or breach any law or legal requirement or cause the information
to be incorrect.
The Children’s Online Privacy Protection Act was created to
protect children under the age of 13 from unsuspecting acts or practices in
conjunction with collecting, using, and disclosing any information about them.
Our Services are not intended for anyone under the age of 13. If you are under
13, do not use or provide any information on or through our Services. If we
learn we have collected or received personal information from a child under 13
without verification of parental consent, we will delete that information. If
you are a parent or guardian or otherwise believe we might have any information
from or about a child under the age of 13, please contact us so that we can
delete the child’s information. The Services will never knowingly accept,
collect, maintain or use any information from a child under the age of 13. If a
child whom we know to be under the age of 13 sends personal information to us
online, we will only use that information to respond directly to that child or
notify parents
We will only
retain personal data for as long as is reasonably necessary. Upon deletion of
an account, all personal data will be removed as soon as possible, and always
within 90 days of the deletion.
1. We rely upon both consent and
legitimate business interests for processing personal information. For example,
we may process personal information with a User’s consent when they agree that
we may place cookies on their devices, or that we can process information that
they enter into a form on one of our sites.
2. It is in our interest as a business
to enhance the services that we provide which may include processing your
information to enable us to:
•
Respond
to User enquiries and to fulfil User requests
•
Send
Customers or Potential Customers relevant marketing information and offers
•
Complete
transactions
•
Provide
customer service
•
Send
administrative information
•
Personalize
Users’ experiences with our sites
•
Do
so where we are required to by law
3. We may also process personal
information when it is in our or a Users’ legitimate interests to do so and
when these interests are not overridden by an individual’s data protection
rights.
California
Civil Code Section 1798.83, also known as the “Shine The Light” law, permits
our users who are California residents to request and obtain from us, once a
year and free of charge, information about categories of personal information
(if any) we disclosed to third parties for direct marketing purposes and the
names and addresses of all third parties with which we shared personal
information in the immediately preceding calendar year. If you are a California
resident and would like to make such a request, please submit your request in
writing to us using the contact information provided below.
If you are
under 18 years of age, reside in California, and have a registered account with
the Services or Apps, you have the right to request removal of unwanted data
that you publicly post on the Services or Apps. To request removal of such
data, please contact us using the contact information provided below, and
include the email address associated with your account and a statement that you
reside in California. We will make sure the data is not publicly displayed on
the Services or Apps, but please be aware that the data may not be completely
or comprehensively removed from our systems.
We have
implemented multiple security measures designed to secure your personal
information from accidental loss and unauthorized access, use, alteration, and
disclosure. All information you provide to us is stored on our secure servers
behind firewalls. Any payment transactions will be encrypted using SSL technology.
The safety
and security of your information also depend on you. Where we have given you
(or where you have chosen) a password for access to certain parts of our App,
you are responsible for keeping this password confidential. We ask you not to
share your password with anyone.
Unfortunately,
the transmission of information via the internet is not completely secure.
Although we do our best to protect your personal information, we cannot
guarantee the security of your personal information transmitted to our App. Any
transmission of personal information is at your own risk. We are not
responsible for circumvention of any privacy settings or security measures
contained on the App.
Third
parties such as advertising networks, analytics providers, and widget providers
may collect information about your online activities over time and across
different Apps when you access or use our Service.
It is our
policy to post any changes we make to our privacy policy on this page with a
notice that the privacy policy has been updated on the App home page. If we
make material changes to how we treat our users' personal information, we will
notify you by e-mail to the primary e-mail address specified in your account
and/or through a notice on the App home page. The date the privacy policy was
last revised is identified at the top of the page. You are responsible for
ensuring we have an up-to-date active and deliverable e-mail address for you,
and for periodically visiting our App and this privacy policy to check for any
changes.
