You are required to read, understand, and agree to how we process (collection, use, disclosure, security, etc.) your information in this Policy. You are also required to read our Terms and Conditions and print a copy each for future reference. By your use of the App and your submission of the requested personal information, you hereby agree to how we process your information as described in this Policy. if you do not agree, you should not submit information.
2.1 We collect information from and about users of our App:
· Directly from you when you provide it to us.
· Automatically when you use the App.
2.2 We do not collect special categories of personal data such as information relating to or about the below or information about criminal records.
· Racial or ethnic origin
· Political opinions
· Membership of a political association, professional or trade association
· Membership of a trade union
· Religious beliefs or affiliations
· Philosophical beliefs
· Sexual orientation or practices
· Biometric information
2.3 Information that you provide to us (“personal information”) when you register to use our App may include:
· First Name, Last Name;
· Email Address;
· Telephone number; and
· Banking information, credit card, and debit card number
2.4 This information may also include:
· Information that you provide by registering on the App such as first name, last name, email address, telephone number and address (“Contact Information”). This includes information provided at the time of registering to use the App and requesting further services.
· Information you provide to us when you complete user surveys or surveys for research purposes such as your Contact Information.
· Information you provide to us when you report a problem with the App such as your first name, last name and email address.
· Records and copies of your correspondence (including e-mail addresses and phone numbers), if you contact us.
· Details of transactions you carry out through the App when you make payment to Laundry2Run.
· Your correspondence within the App with other users (your username and location).
Any information collected by us is for a purpose in relation to your use of our App, including for providing the services, processing, and delivering your orders.
· Provide Services to you: We collect information to send you email about your registration, perform tasks required to complete a transaction, provide customer support, or provide other types of customer relationship management and fulfillment. We may also use your information to optimize or improve our Services and operations, for example, training and quality assurance.
· Fulfilling legal and compliance obligations: We collect information to fulfill our legal obligations. Examples of this may include satisfying regulatory screening requirements in connection with entity formations, responding to subpoenas and other legal requests for information, and maintaining records as required in our role as Registered Agent. We may also collect information to detect fraud or other suspicious activity.
· Analytics: We collect information for use in performing various types of analytics. For example, we use the information to analyze how visitors interact with our App, where visitors to our App arrive from and exit to, pages visited, links clicked, text entered and mouse movements to understand site usage, to detect fraud and potential threats and improve our services.
· To communicate with you: We collect your email address and phone number to (i) contact you regarding your use of our App, (ii) respond to your questions, complaints, and queries, and (iii) send you updates regarding our services or this Policy and other agreements;
· For other purposes through your consent: We may also process your information for some other reasons which your consent will be sought before we process such information. You may also withdraw your consent at any time.
Third-party Information Collection
1. When you use the App, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:
· Advertisers, ad networks and ad servers.
· Analytics companies.
· Your mobile device manufacturer.
· Your mobile service provider.
2. These third parties may use tracking technologies to collect information about you when you use the App. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different Apps, Apps and other online services or Apps. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
3. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
4. For information about how you can opt out of receiving targeted advertising from many providers.
4.1 Automatic Information Collection and Tracking.
When you access and use the App, it may use technology to automatically collect:
· Usage Details. When you access and use the App, we may automatically collect certain details of your access to and use of the App, including traffic data, location data, logs and other communication data and the resources that you access and use on or through the App.
4.2 If you do not want us to collect this information, please do not create an account with us.
4.3 We may also use these technologies to collect information about your activities over time and across third-party Apps, Apps or other online services (behavioral tracking).
4.4 Information Collection and Tracking Technologies.
The technologies we use for automatic information collection may include:
· Cookies (or mobile cookies). A cookie is a small file placed on your smartphone or device. It may be possible to refuse to accept mobile cookies by activating the setting on your browser. However, if you select this setting you may be unable to access certain parts of our App.
The cookies we use include “analytical” cookies. They allow us to recognize and count the number of visitors and to see how visitors move around the App when they are using it. This helps us to improve the way our App works, for example, by ensuring that users are finding what they are looking for easily.
These cookies are used to collect information about how visitors use our App. We use the information to compile reports on general user traffic, conversion statistics and to help us improve the site. The cookies collect information anonymously.
· Web Beacons. Pages of the App and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related App statistics (for example, recording the popularity of certain App content and verifying system and server integrity).
4.5 Third Party Software/Services
We use the following third-party software/services to collect and process your personal data for the following reasons:
· Stripe – We use Stripe as a payment processing merchant to receive payment from our user for services provided through the App
5.1 Lawful Bases for Processing under the GDPR
· Consent: the individual has given clear consent for us to process their personal data for a specific purpose.
· Contract: the processing is necessary for a contract we have with the individual, or because they have asked us to take specific steps before entering into a contract.
· Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations).
· Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.
5.2 We use information that we collect about you or that you provide to us, including any personal information, to:
· To set up and operate your Laundry2Run account (such processing is necessary for the performance of our contract with you).
· To verify your identity and carry out security checks in order to set up your account (such processing is necessary for the performance of our contract with you and necessary for us to comply with a legal obligation).
· Provide you with the App and its contents, and any other information, products or services that you request from us (such processing is necessary for the performance of our contract with you).
· Give you notices about your account, the account you create (such processing is necessary for the performance of our contract with you and necessary for us to comply with a legal obligation).
· Ensure that content from our App is presented in the most effective manner for you and for your computer or device for accessing the App (such processing is necessary for the performance of our contract with you).
· Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection (such processing is necessary for our legitimate interests).
· To manage your account, including processing payments and providing notifications, should this service be introduced within the App (such processing is necessary for the performance of our contract with you and is necessary for our legitimate interests (to process payments).
5.3 The usage information we collect helps us to improve our App and to deliver a better and more personalized experience by enabling us to:
· Estimate our audience size and usage patterns (such processing is necessary for our legitimate interests (for running our services and to study how users use our App).
· Store information about your preferences, allowing us to customize our App according to your individual interests (such processing is necessary for our legitimate interests (for running our services).
· Speed up your searches (such processing is necessary for our legitimate interests (for running our services).
· Recognize you when you use the App (such processing is necessary for the performance of our contract).
· To provide us with information about how the App is running or whether there are any faults or issues with our products and services (such processing is necessary for our legitimate interests (for us to deliver a better service to you).
5.4 We may also use your information to contact you about news, offers, notifications, surveys, information, goods and services that we think may be of interest to you (such processing is done with your consent and is necessary for our legitimate interests (to develop our products/services and grow our business)). We give you the option to consent to such emails when you sign up for the App. If you do not want us to use your information in this way, please do not consent. You may adjust your user preferences in your account profile.
5.5 We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.
5.6 The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the App like message boards. The information you share in public areas may be viewed by any user of the App.
5.7 Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our App. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.
5.8 If you suspect that there has been a breach of the security of your data you should contact us at: firstname.lastname@example.org and include details of:
· the nature of the breach;
· the date of the breach; and
· the full circumstances of the breach.
1.9 On notification of such a breach we will investigate the matter and, where appropriate and required by law, notify the relevant Data Protection Regulator.
Some of the Laundry2Run features may access and collect your current location data, including GPS coordinates or other similar information regarding the location of your device. Some features of Laundry2Run may not function properly if use of location data is blocked or disabled.
You acknowledge that Provider may collect and use technical data, including but not limited to information about your mobile device and system, Internet connection or your use of Laundry2Run application. The purpose of the collection of technical data is to ensure quality, increase your comfort and further analyze and develop Laundry2Run and related services.
Technical data is anonymous and stored separately from the Personal Data, therefore it cannot be linked back to you in any way in order to identify you.
Laundry2Run does not sell or share your personal information to third parties but may share your information if need arises such as the following:
· To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about our App users is among the assets transferred.
· For any other purpose disclosed by us when you provide the information.
· For the purposes of academic research.
· For any other purpose with your consent.
· To comply with any court order, law or legal process, including to respond to any government or regulatory request.
· To enforce our rights arising from any contracts entered into between you and us.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account
· You can review and change your personal information by logging into the App and visiting your account settings page.
· You may also send us an e-mail at email@example.com to request access to, correct or delete any personal information free of charge that you have provided to us. We cannot delete your personal information except by also deleting your user account.
· We will respond to a request to access, correct or delete any data within 30 days of the date we receive the request.
· We may not accommodate a request to change information if we believe the change would violate or breach any law or legal requirement or cause the information to be incorrect.
The Children’s Online Privacy Protection Act was created to protect children under the age of 13 from unsuspecting acts or practices in conjunction with collecting, using, and disclosing any information about them. Our Services are not intended for anyone under the age of 13. If you are under 13, do not use or provide any information on or through our Services. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you are a parent or guardian or otherwise believe we might have any information from or about a child under the age of 13, please contact us so that we can delete the child’s information. The Services will never knowingly accept, collect, maintain or use any information from a child under the age of 13. If a child whom we know to be under the age of 13 sends personal information to us online, we will only use that information to respond directly to that child or notify parents
We will only retain personal data for as long as is reasonably necessary. Upon deletion of an account, all personal data will be removed as soon as possible, and always within 90 days of the deletion.
1. We rely upon both consent and legitimate business interests for processing personal information. For example, we may process personal information with a User’s consent when they agree that we may place cookies on their devices, or that we can process information that they enter into a form on one of our sites.
2. It is in our interest as a business to enhance the services that we provide which may include processing your information to enable us to:
• Respond to User enquiries and to fulfil User requests
• Send Customers or Potential Customers relevant marketing information and offers
• Complete transactions
• Provide customer service
• Send administrative information
• Personalize Users’ experiences with our sites
• Do so where we are required to by law
3. We may also process personal information when it is in our or a Users’ legitimate interests to do so and when these interests are not overridden by an individual’s data protection rights.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services or Apps, you have the right to request removal of unwanted data that you publicly post on the Services or Apps. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services or Apps, but please be aware that the data may not be completely or comprehensively removed from our systems.
We have implemented multiple security measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.
The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our App. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the App.
Third parties such as advertising networks, analytics providers, and widget providers may collect information about your online activities over time and across different Apps when you access or use our Service.